FAQs

Payment, Shipping and Delivery

We try to ship your order within 3-5 business days from our facility and then it can take 10-15 days for the order to get delivered.

You will receive a message from our shipping partner and if you still have any queries, you can drop us an email at [email protected]

Do not panic. In such a situation, you can contact us via mail on [email protected] or call us on 9996789626

If you have booked multiple products via a single order, we will possibly try to ship all the products together. However, that may sometimes differ due to the nature of the product and the mode of delivery. 

The expected date of product arrival mentioned in your order receipt is the maximum cap. In case you want the product to be delivered before that, you can reach out to us on 9996789626. We will get back to you on whether that is possible or not. 

We offer free shipping for our products across India. 

Yes, you can change your shipping address after placing the order but before the order has been shipped. After shipping, there is no such provision. 

 

Yes, we ship internationally. You can drop us an email at [email protected]

We only have standard shipping. 

We ship all the products from our warehouse in Karnal, Haryana, India.

You can pay using various methods such as Debit/Credit Card, UPC, Net Banking and eWallets. 

No, at present we do not offer Cash on delivery options. 

Returns & Refunds

You can only cancel your order before it has been shipped. The entire amount will be refunded to your account in 4-7 business days. No cancellations can be done after the order has been shipped. 

Yes, all products are refundable except markdown products

If you wish to exchange or return your order, you can do it within 14 days. Contact us at [email protected] and we will let you know the next steps 

Yes, just make sure that the product remains unused and retain its original packaging at the time of return.  

In case you receive a damaged product, you can contact us on +91 9996789626. If there is a manufacturing defect then we will replace your product after doing a proper check. 

Customer Care

You can contact out customer care by calling us on +91 9996789626 or drop us an email on at [email protected]

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